There is no limit to the number of delegation relationships that can be created in a tenant. Managers can add up to 25 delegates, and delegates can have up to 25 managers. See the delegate view of manager's call activities Shared line appearance is currently supported by the following apps and devices. Shared line appearance feature availability When the tenant admin turns off delegation for a user (after it has been turned on), they also need to clean up delegation relationships for that user in the Teams admin center to avoid incorrect call routing. The Tenant admin or the user cannot block the configuration by each other, but the Teams admin center and Teams client should show this relationship accurately in both places. In addition, the end user can also configure their delegation relationships directly in Teams. The tenant admin can also configure delegation relationships for a user in the Teams admin center. The tenant admin can enable delegation via the TeamsCallingPolicy AllowDelegation setting or via Teams Admin Portal for this feature to work. For information about how to use the feature, see Share a phone line with a delegate Configuring delegation and shared line appearanceĭelegation and shared line appearance are user-driven features: there are no admin settings to configure.
For additional details on the licensing model, See Microsoft Teams service description. The shared line experience is part of delegation and is included with Phone System.
For more details on Teams deployment modes, see Understand Microsoft Teams and Skype for Business coexistence and interoperability License requiredĪ user must have Phone System with PSTN connectivity (either a Calling Plan license or Direct Routing OnlineVoiceRoutingPolicy) to be a delegate or set up delegation and enable others to make or receive calls on their behalf.īoth managers and delegates need to have Phone System with PSTN connectivity (either a Calling Plan license or Direct Routing OnlineVoiceRoutingPolicy). This feature is only available in Teams Only deployment mode.
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